FAQ

WHERE DO YOU SHIP FROM?

Our products are sourced from various markets and shipping locations varies, it could be from London, EU, Asia, Middle East and Americas.

You can check with our customer care regarding the ship from country for each specific item.

HOW DO YOU SHIP?

We ship all orders with trackable express courier service, DHL or UPS. 

WHAT HAPPENS AFTER MY ORDER IS PLACED?

Our sourcing team starts working on your order, and it takes us 2-3 working days to process order before they ship to their final destination.

Most sold out items are located in remote locations, and first they need to be shipped to us to get checked before they will be delivered to their final destination.

HOW LONG DOES IT TAKE TO ARRIVE?

After order is located and received in our office, we ship your order to you and it takes only a few working days for it to arrive with DHL or UPS.

You will receive a tracking number when the order is shipped.

WILL I HAVE TO PAY ANY ADDITIONAL DUTIES & TAXES?

You will be liable for all import duties, customs and taxes levied by your country your order is being shipped to.  These will be due at the point of, or after delivery. For more information, contact us at hello@psl-shop.com